PlanHub Terms of Service
Version dated 6 August 2026. Material changes are announced by email at least 15 days in advance.
In brief: PlanHub is a software platform for architecture, urban planning, surveying and engineering offices, provided by BELETAGE S.R.L. in Cluj-Napoca, Romania. The trial lasts 14 days and does not require a card. Customer data remains under the customer's control and can be exported from the application.
1. Service provider
BELETAGE S.R.L., Str. Albac no. 2, sc. 1, ap. 1, Cluj-Napoca, Cluj County, Romania, VAT number RO30290445, Trade Register number J12/1545/2012. Contact: contact@planhub.ro.
2. The service
PlanHub combines project stages, documents, approvals, registry, cadastral maps, qualified electronic signing, Romanian e-Factura and business finance tools in one multi-tenant platform.
Some functions depend on external systems, including ANAF, ANCPI, the customer's bank, Enable Banking, Netopia Payments and qualified certificate providers. If an external system is unavailable, the related function may be delayed and PlanHub will display its status.
3. Account and organisation
- An organisation is identified by its Romanian fiscal code. A fiscal code cannot be claimed by two unrelated owners.
- The account owner controls team access, roles and visible modules.
- Users must protect their credentials and use the service lawfully.
- Each organisation's data is isolated from other customer organisations.
4. Trial, plans and payment
| Plan | Included | Price |
|---|---|---|
| Trial | 14 days with the Office plan features, using the customer's own company data | Free, no card required |
| Free | e-Factura, 1 active project, team, clients, templates, cadastral map with 2 daily exports and 3 signed documents per month | Free, no time limit |
| Office | Unlimited users and projects, bank reconciliation, reports, inventory, accountant access and unlimited signing and exports | EUR 150 per month per office, or EUR 1,500 per year |
At the end of the trial, the account moves to the Free plan. The most recently used project remains active and other projects are archived, not deleted. Paid features and archived projects become available again when the customer upgrades.
Prices exclude VAT. Subscriptions are billed in advance and may renew automatically if the customer enables recurring payment. Renewal can be cancelled from the account before the next billing date.
5. Bank account information
Bank connectivity is read-only. The customer authorises access in the bank's own interface and chooses the company and accounts to share. PlanHub may read account identity, balances and transactions for reconciliation, but cannot initiate payments or move funds. Availability depends on the bank and on a fully activated Enable Banking production agreement.
6. Qualified electronic signatures
Documents are signed with each user's qualified certificate through the PlanHub Semnare desktop application. PlanHub coordinates document placement and workflow. The certificate, private key, PIN and decision to sign remain under the user's control, in accordance with Regulation (EU) No 910/2014. PlanHub does not store the PIN and cannot sign on the user's behalf.
7. Acceptable use
Customers must not use PlanHub for unlawful activity, attempt to access another organisation's data, bypass plan limits, disrupt the service, or resell access without written permission. Clear abuse may result in suspension, with the reason communicated and customer data made available for export where legally possible.
8. Availability and liability
We operate backups and security controls but do not guarantee uninterrupted availability. Maintenance and external public or banking systems may cause interruptions. Customers remain responsible for the accuracy of their data, professional decisions, issued documents and fiscal obligations.
To the extent permitted by law, BELETAGE S.R.L. is not liable for indirect loss or loss of profit. Aggregate liability is limited to the amount paid by the customer during the previous 12 months.
9. Customer data and termination
Customer data remains under the customer's control and can be exported from the application. A customer may cancel at any time. The account moves to the Free plan at the end of the paid period, or can be scheduled for deletion. We may discontinue the service with 30 days' notice and refund the unused prepaid period proportionally.
Personal data processing is described in the Privacy Policy.
10. Governing law
These terms are governed by Romanian law. The parties will first attempt an amicable resolution. If that is not possible, disputes are submitted to the competent courts in Cluj-Napoca, Romania.